Celent Report: AI is Foundational for the Future of Banking, Already Scaled in US Retail Banks
Celent, a research and advisory firm, has released a new report titled "AI Everywhere for Value." The report concludes that the future of banking belongs to institutions that view AI and other digital capabilities as foundational for meaningful engagement with both customers and employees. It highlights that generative AI is already scaled and operational within US retail banks, enhancing employee productivity and customer experiences.
Source:Yahoo财经 · Source Link
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