OpenAI Product Lead Thibault Sottiaux stated in an interview with TechCrunch that ChatGPT has reached 20 million users. He noted that the company aims to popularize the capabilities of AI agents to a broader user base through products like ChatGPT Work, and believes the world is ready for AI technology. Sottiaux also revealed that OpenAI's mission is to make this technology accessible to everyone and to continuously discover and build new products through iterations of model capabilities (such as GPT 5.6).