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AI agents are flooding public services with new requests, with UK housing complaints doubling and US financial complaints rising 5x
Researcher Chris Schmitz is tracking this trend, dubbed "agentic flooding," noting that the vast majority of these AI-generated requests are legitimate claims from individuals entitled to benefits or services, rather than spam. Examples include a doubling of UK housing ombudsman complaints (from 2,600 in 2022 to over 7,000 last year) and a fivefold increase in US Consumer Financial Protection Bureau (CFPB) complaints over the same period.
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