The 'robot relations' department may become a reality in future workplaces as AI's impact on employees grows
As AI, including chatbots, humanoids, and automated management systems, is increasingly deployed by corporations, new challenges are emerging for human resources. Brookings Institution senior fellow Darrell M. West coined the term "robot relations" (RR) in a July commentary, suggesting businesses will need to supplement HR to address employee concerns arising from interactions with AI agents and cobots. This includes issues like forced AI use, accountability for AI-driven mistakes, and algorithmic bias in hiring or layoffs. California's legislature recently passed a bill, awaiting Governor Gavin Newsom's signature by the end of September, to ban "robo bosses" from firing or disciplining workers. Major companies like Meta, Walmart, and Amazon are already facing lawsuits or worker concerns regarding AI-assisted HR decisions.
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Source:CNBC头条 · Source Link
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