The Hong Kong Institute of Bankers (HKIB) surveyed 400 customers who invest in financial products or insurance in August and found that over half of local bank customers use AI-assisted financial planning. These customers primarily use AI as a tool for researching market trends and conducting personal financial assessments. However, for complex long-term financial decisions, customers still prefer to rely on human services. Additionally, 41% of respondents stated they accept AI for simple customer service inquiries but would still seek human assistance for complex issues.

Carrie Leung, Chief Executive Officer of HKIB, stated at the HKIB Annual Banking Conference that customer expectations are rapidly evolving with the popularization of AI, and they anticipate the optimal combination of AI and human expertise. Paul Chan, Deputy Financial Secretary of Hong Kong, emphasized Hong Kong's importance as an international financial center at the same event, noting that Hong Kong is a leading global offshore RMB business hub, with 75% of global offshore RMB payments processed through Hong Kong. He also mentioned that the government has proposed various measures aimed at providing banks with more stable and lower-cost RMB funding sources. Chan also stated that the Hong Kong SAR Government plans to build a commodity trading ecosystem starting with gold, and highlighted Hong Kong's advantages in the storage, trading, clearing, and settlement services for gold and other commodities.