Citing a Trezor spokesperson, Protos reports that Trezor stated the update released on November 11 prevents identified implants from triggering data logging by adjusting the sequence of commands sent to the display, but it cannot protect wallet backups that were already compromised prior to the update. Therefore, the company continues to remind customers who purchased devices from CryptoBilis to transfer their funds to a new wallet and is offering free replacements.

The report also noted that after tightening rules for device procurement, warehousing, and access privileges, Trezor's distributor network has shrunk by approximately 80%. The company emphasized that the terminated distributors were originally trusted, do not pose an immediate threat, and cannot be presumed to have all sold tampered devices. The above constitutes the company's technical explanation and customer handling recommendations.