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Coinbase CEO Brian Armstrong recalled the company's early operational crisis in an interview: "There were 5 employees facing nearly 20,000 support tickets."
Coinbase CEO Brian Armstrong recalled in a September 15, 2026 interview that in the company's early days, a website bug caused some user account balances to display incorrectly. At the time, the team of only about five employees saw unread support tickets quickly accumulate to between 10,000 and 20,000, triggering a flood of complaints on social media. Armstrong stated that his personal phone number was subsequently leaked online, leading to incessant calls, while the team worked through the night for several consecutive nights to resolve the issue.
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